A BOUTIQUE in Scotland’s capital has won a national best customer experience award.

Rachel Scott Couture of Edinburgh achieved 100% in the mystery shopper results at the Drapers Independents Awards, which celebrate the UK’s most influential and respected brands and independent retailers.

The judges said: “Rachel Scott Couture offered a personal, caring approach and great all-round service. As well as [scoring] 100% on Drapers’ secret shopping survey, this was a hands down winner.”