BOTH Royal Bank of Scotland and Natwest reported outages on their online services earlier this morning.
Reports rose sharply for both services from just before 9am, according to the DownDetector website, but they are now both "working as normal", according to a tweet from Natwest's Twitter account.
Issues had arisen in attempts to use the apps for both services, with users unable to transfer money.
On the Natwest app, many were getting an error message, despite restarting the app on a few occasions.
@NatWest_Help I am getting the following error on my NatWest banking app. Have restarted the device and have tried several times this morning. Please can you help?
— nick smith (@nickjsmith101) March 1, 2022
Galaxy S10, Android 11: pic.twitter.com/SvgRE6oUO9
Both services work on the same system, which is why both banks went down.
How did RBS and Natwest initially respond to the issue?
In response to one customer, RBS wrote: "This is a recent incident that has just occurred, rest assured we will get the issue resolved ASAP so please try again in a little while or use our telephony service to make transfers/payments. We greatly appreciate your patience with us, many thanks!"
Good morning Linda 😀This is a recent incident that has just occurred, rest assured we will get the issue resolved ASAP so please try again in a little while or use our telephony service to make transfers/payments.
— Royal Bank (@RBS_Help) March 1, 2022
We greatly appreciate your patience with us, many thanks! - Emma
Whilst responding to customers who had faced issues on Natwest, the Natwest Help Twitter account wrote: "We are working as quickly as we can to respond to all customers regarding this incident. I am sorry for any inconvenience this has caused. You can use our telephony [sic] service or e-banking in the mean time to manage your accounts. Thank you for your patience again."
Why are you making commenting on The National only available to subscribers?
We know there are thousands of National readers who want to debate, argue and go back and forth in the comments section of our stories. We’ve got the most informed readers in Scotland, asking each other the big questions about the future of our country.
Unfortunately, though, these important debates are being spoiled by a vocal minority of trolls who aren’t really interested in the issues, try to derail the conversations, register under fake names, and post vile abuse.
So that’s why we’ve decided to make the ability to comment only available to our paying subscribers. That way, all the trolls who post abuse on our website will have to pay if they want to join the debate – and risk a permanent ban from the account that they subscribe with.
The conversation will go back to what it should be about – people who care passionately about the issues, but disagree constructively on what we should do about them. Let’s get that debate started!
Callum Baird, Editor of The National
Comments: Our rules
We want our comments to be a lively and valuable part of our community - a place where readers can debate and engage with the most important local issues. The ability to comment on our stories is a privilege, not a right, however, and that privilege may be withdrawn if it is abused or misused.
Please report any comments that break our rules.
Read the rules hereLast Updated:
Report this comment Cancel